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Update – 26th May

CUSTOMER NOTICE 

 

We are back working in our offices which means we are much more coordinated in our efforts to monitor our customer bookings. Unfortunately, in line with Government advice, we must operate a locked door policy and cannot accept visitors to our offices. We will advise when we can accept appointments in our offices as soon as we are able to.

Phone Lines

Our phone lines are back open but please try and call us where absolutely necessary as we are using our lines to make calls to airlines and holiday companies to make amendments and chase refunds for affected clients.

We continue to respond to customer emails between 11am and 3pm on Monday to Friday. 

 

Existing bookings.

We continue to work in departure date order coupled with working on information provided by our Tour Operator partners and airlines and we will call you when we have news that affects your booking.

If we have already advised you that your booking has been cancelled, we will have notified you of an approximate date you can expect a refund. We promise to actively monitor and chase refunds and as we have explained, we don’t hold any of our customer monies in our bank account.

The frustration for us and in turn you, our customer, is that all Tour Operators are operating different policy’s in terms of when they cancel bookings and also in the length of time they are taking in providing refunds. The situation is improving though as our suppliers bring staff back off furlough which has been a significant problem over the past couple of months.

Any queries should be forwarded to the branch where your booking is held. Please include the file reference number and departure date to help us to help you.

We thank all of our customers for your continued patience, understanding and support and look forward to seeing you all again when this is over.

Andrew Earle - Hull - Hull@andrewearles.co.uk 

Gina Cassidy - Brough - Brough@andrewearles.co.uk

Alistair Hart - Anlaby  - Anlaby@andrewearles.co.uk 

Stay Safe!
Call your nearest branch
81 Ferensway, Hull 01482 581 888
274 Hull Road, Anlaby 01482 581 777
Unit 2 Welton Road, Brough 01482 334 545
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"I would wholeheartedly recommend Andrew Earles Holidays. It was a real comfort and security to us when we were stuck in Syndey in a cancelled cruise ship to know that I could contact experienced staff who knew exactly wh..."
Andrew Earles Holidays
"Hi Gemma, Having recently returned from a 2 weeks holiday to South Africa we would like to say thankyou for all your help in organising the trip. As usual everything went according to plan. The hotels were all very good ..."
Gemma
"Congrats Andrew on a superbly presented, common sense video on Corvid 19.    Thanks also to Daniel who performed his usual mastery in looking after us. We were a little concerned about our initial plans to trav..."
Daniel
"Dear Natalie and the team, Just wanted to drop you a line to say thank you for organising the most amazing holiday in South Africa ?? it was truly a dream come true !! Every single part of it was just spectacular , so we..."
Natalie
"Poland, Krakow Hi Alison. Thank you for sorting the holiday out so quickly today Alison and thank you for all the upto date info you gave us. Nothing was too much trouble for you and no questions you could not answer. A ..."
Alison
"Hi Charlotte. Thank you for all your help in booking our holiday. You made the whole process stress free (even with the Thomas cook issues). You listened to our requirements and the hotel we went with met all these perfe..."
Charlotte
"Canada Hi Alison We called into your office last week but unfortunately you were not at work that day. We just wanted to say how much we appreciated all your help and assistance in putting together our holiday in Canada ..."
Alison
"Canada Hi Alison We're back from Canada and just wanted to let you know that we had an absolutely amazing time and we want to go again!!! Everything went to plan and we just want to thank you for your help in making it t..."
Alison
"USA Holiday   We have used Andrew Earles twice now both times we planned our multi Trips New York/San Fran/Vegas & more recently our fabulous trip to Vegas (to get married) followed by a Caribbean Cruise (h..."
Andrew Earles Holidays
"Seville We had the most amazing holiday in Seville - the hotel location & standard was perfect especially the rooftop pool as most days the temp was 33 degrees! The city was so beautiful - we defo going back in coupl..."
Alison
"Vietnam Thank you Gemma, Ferensway Branch, for all your help today when booking our holiday to Vietnam in clinching us a fabulous deal. Much appreciated!..."
Gemma
"Fuengirola Hi I came back from my holiday in Fuengirola yesterday and just wanted to thank you for all your work in arranging such a successful holiday for me and my friend, Jennifer Daniels. Everything worked like clock..."
Andrew Earles Holidays
"Nashville The level of service received from Sasha right from the first enquiry has been of the highest level. Upon first enquiry, it was discovered that the hotel availability & flight information was not yet availa..."
Sasha
"Barcelona Just a quick email to thank you for all your help in booking our holiday to New York at the end of March. We had an amazing time for our birthdays and I have recommended Andrew Earles to many family and friends..."
Andrew Earles Holidays
"Florida A Massive BIG THANK-YOU to Charlotte - Charlotte you have gone way and above and beyond for me - I really do appreciate what you have done from the bottom of my heart thank-you once again - I highly recommend you..."
Charlotte
"Italy I just wanted to say the trip was amazing and the hotel I would definitely recommend. The C Club Hotel in Florence was in a perfect place right near the Station and close to all the main attractions and the Hotel s..."
Charlotte
"Australia Alison is amazing! A holiday of a lifetime is a big investment and Alison saved us money plus guiding us to making informed decisions about choosing the best experiences. We wanted to explore the Great Barrier ..."
Alison
"City Break I am just writing to thank the efficiency and assistance of Alison who made bookings and arrangements for our recent city break to Vienna. As ever, the choice of flights and hotel was marvelous and the service..."
Alison
"Canada Self Drive Tour We would like to thank Alison at the Hull branch for helping us organise our recent dream holiday to the Candian Rockies. We had an amazing time visiting both Alberta and British Columbia and our l..."
Alison
"Dear Andrew, I'm just writing to again to thank the efficiency and assistance of Lisa who made bookings and arrangements for our recent city break to Berlin. Can we also thank her colleague Sasha for recommending the Hot..."
Andrew Earles Holidays
"Honeymoon In Barbados My husband and I wanted to say a huge thank you to yourself for organising our holiday, the service you provided on behalf of Andrew Earles was first class and we would definitely use your services ..."
Andrew Earles Holidays
"Honeymoon in South Africa Hello Gemma, We have been meaning to pop in and say thank you to you since we arrived back from South Africa. We had a fantastic time and really appreciated your help. We throughly enjoyed every..."
Gemma
"60 Day Holiday Hi, Just a quick note to let you know of our amazing holiday . Dubai, Singapore, Bali and Australia Dubai was unbelievable we did so much in a short space of time you could shop until you dropped in the Ma..."
Andrew Earles Holidays
"New York and Las Vegas   I would like to thank Alison for booking our New York and Vegas trip nin October. We had 4 nights in the Rui Plaza in New York, followed by 5 nights in the Vdara Las Vegas.  Alison was ..."
Alison
"Australia I would like to thank Charlotte for all her efforts in making our Australian trip so enjoyable, we didn't want to come home! In particular, the accomodation at the Shantara in Port Douglas was outstanding along..."
Charlotte
"Barcelona   I just wanted to thank Sasha for organising our trip to Barcelona, we both had a great time and the hotel was fantastic.  Mr Harrison - Hull..."
Sasha
"Hi Sasha Me and Danny had an amazing time in New York, did miles more things than we did the first time and the weather was a lot better aswell. Hotel was in a great location, not to far from Times Square and other attra..."
Sasha
"We enjoyed our holiday to Jersey very much. The hotel you recommended was excellent the staff were extremely courteous and hlepful and the food delicious. Our room was spacious, overlooking the gardens and the the swimmi..."
Sasha
"Disney Thank you Sasha for your fantastic service and I would recommend you to anyone. Our holiday to Orlando was great. We are now thinking of Valentines for a Northern Lights trip plus returning to Florida with the fam..."
Sasha
"We have been booking with Andrew Earles Anlaby for years. We are always confident that we receive good value for money with the added benefit of help and advice when deciding where to stay. I feel reassured to that there..."
Andrew Earles Holidays
"Andrew Earles have arranged our holidays for many years, ranging from cruises to bespoke tours.  Their wealth of knowledge is invaluable, they are helpful, reliable, and informative, providing an excellent and frien..."
Alistair
"Las Vegas I would like to thank Charlotte for arranging our holiday in Las Vegas for daughters wedding which was perfect. The Luxor hotel was 1st class and all the flights were smashing. Las Vegas is anohter world and re..."
Charlotte
"Thank you Daniel From a person who believed I could get the best deals online and I knew best when booking holidays, it all changed when a flight got cancelled and it cost us nearly a thousand pound to get home and only ..."
Daniel
"Hi Gina Just to let you know we had a super time on our Viking River Cruise. Our stateroom, the service and the food were first class. The cruise was thoroughly enjoyable. We would like to say thank you for all your advi..."
Gina
"We booked with Andrew Earles for a 4 day long weekend to Rome. As our outward bound flight to Rome was an early one, they prebooked us the night before at a hotel at the airport. We were also informed of roadworks around..."
Andrew Earles Holidays
"Thank You Gina for arranging our Vegas trip. We have just got back and the hotel was truly amazing! Very classy and would highly recommend to others. What is even better is that after years of looking after us you really..."
Gina
"Hi Sasha, just to let you know Egypt was great and the hotel was nice and relaxing but the Nile cruise you arranged was the best bit. I would definitely recommend to anyone. Thanks for all you work and we will be in touc..."
Sasha
"Thank you Sasha for arranging our holiday to Scandinavia, it was fantastic! It was a great way to celebrate our silver wedding anniversary.The tour was excellent, the hotels and good just right, we were most impressed wi..."
Sasha
"Just returned from a fantastic holiday in Sorrento, superbly organised by Andrew Earles World of Travel. Excellent location - we will definitely return. Janice Davison..."
Daniel
"Excellent travel agents,helpful and friendly staff,had the most amazing holidays with them :) will be booking again soon. Richard Mark..."
Andrew Earles Holidays
"Just returned from a fantastic holiday in Orlando. As we had not been before we did not know where to start but the staff were very knowledgable, helpful and gave some great advice and we had a brilliant holiday. We have..."
Andrew Earles Holidays
"Thank you Daniel for helping make our family holiday memorable with our family in Rhodes. We will see you again to book our next holiday. Mr & Mrs Smith & Family..."
Daniel
"  We would like to thank Daniel at Andrew Earles for creating our holiday of a lifetime. Every aspect of holiday was carefully considered from organising our tours, booking great hotels, especially Harbour View at B..."
Daniel
"  Fantastic travel agents,very friendly and very helpful staff (and boss) have used them for 3 holidays and will be using them again very soon,nothing is too much trouble for them would highly recommend. Mark Fisher..."
Andrew Earles Holidays
"Booked our next holiday with Shell at Andrew Earles. Highly recommended. Excellent service, very knowledgeable, lots to organise and all done very professionally with the personal touch. Ian Story..."
Shell
"Italy We would love to thank Andrew Earles for booking a 4-night city break in Rome for us. As students, our travel consultant completely understood our budget, but managed to book us an incredible holiday that didn't fe..."
Charlotte

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Andrew Earles Holidays when selling travel arrangements is a trading name of the The Midcounties Co-operative Travel Consortium Ltd. Andrew Earles Holiday is an Accredited Body Member of Midcounties Co-Operative Travel Consortium. (ABTA P7468, P7467, P7466).

Your Financial Protection:Book with confidence. We are a Member of ABTA which means you have the benefit of ABTA's assistance and Code of Conduct.

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme but ATOL protection does not apply to all holiday and travel servces offered on this website. This website will provide you with information on the protection that applies in the case each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL certificate go to: https://www.caa.co.uk/
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